INNOTECH Claims Functioning Group Presents CSIOnet and eDocs as Picked out Resolution

TORONTO, ON, JAN. 7, 2021/insPRESS/ – CSIO’s INNOTECH Promises Working Team is happy to announce that it has picked CSIOnet and the CSIO eDocs Common to facilitate the promises notification resolution. Making use of CSIOnet and building on the good results of eDocs, the INNOTECH Claims Working Group has endorsed expanding eDocs to supply statements notifications to brokers. Used by more than 2,200 brokerages and all key insurers, their wide sector adoption built these remedies the evident choice.

The promises notification resolution is currently being constructed to get rid of pointless steps and friction encompassing a client’s claims status inquiry. The present-day system requires a broker to speak to the insurance company to achieve information and facts for a client’s concerns about their claim position, which takes up precious time and presents a cumbersome client provider practical experience. By expanding eDocs to consist of promises notifications, brokers will have that details obtainable in their BMS, clearly labeled and connected to their client’s file. This option presents a common and dependable approach to aid brokers in servicing promises inquiries straight from their BMS.

The INNOTECH Statements Doing work Team, comprised of topic subject professionals from a cross-segment of brokers, insurers and service vendors, as very well as the Insurance policy Brokers Affiliation of Canada (IBAC), established the most popular situations and the claims updates most important for the broker to assist the customer. Insurers and BMS suppliers can now get started to carry out the answer.

“CSIO has proven how collaboration with insurers, brokers, and vendors can streamline pertinent details in a concise and logical fashion,” suggests Rose Cavaliere, Functions Manager at Dawson & Keenan Insurance plan Ltd. “Having a remedy that enables accurate, up-to-date claims position data to be accessed by a broker from their BMS is a celebrated action ahead in the insurer-broker partnership and enhanced purchaser provider.”

“Insurers and brokers are component of a synergistic marriage in supporting the shopper,” suggests Mark Evans, Director Statements Electronic at RSA Canada who qualified prospects a group that participated in the performing team. “By leveraging CSIO eDocs, a very adopted solution, to share claims notifications, brokers will have important knowledge conveniently offered to them in their BMS supporting a favourable purchaser journey.”

Insurers and support suppliers fascinated in employing the answer or examining the lists of statements scenarios can check out the INNOTECH internet site to learn more.

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About Centre for Analyze of Insurance policies Operations (CSIO)

CSIO is Canada’s field know-how association of residence and casualty insurers, assistance companies and around 38,000 brokers. CSIO is dedicated to improving upon the consumer’s ease of doing business enterprise in just the broker channel by overseeing the advancement, implementation and maintenance of know-how criteria and methods such as eDocs, My Evidence of Insurance policy eDelivery, and eSignatures. In addition, CSIO operates CSIOnet, a secure, field-owned system for the effective trade of plan information for the broker channel. The CSIO XML Regular is licensed to CSIO by ACORD (Association for Cooperative Operations Analysis and Development).

CSIO maintains places of work in Toronto and Montreal. For more info, visit

For more info, make sure you speak to:

Sarina Visram, MBA, CIP | Director, Member Relations & Communications
110 Yonge Street, Suite 500 | Toronto, ON M5C 1T4
(416) 360-1773 x 2300 | 1 (800) 463-2746 x 2300
[email protected] |


About Dawson & Keenan Insurance Ltd.

As the area’s top rated regionally-owned insurance policies broker, Dawson & Keenan has been protecting the community with tailored alternatives for organization and private coverage considering that 1982.  We imagine in having the time to know our clients and their distinctive instances so we can present the finest possible insurance policy goods to in good shape their requires.


About RSA Canada

The RSA Canada group of corporations features Roins Fiscal Products and services Restricted, Royal & Solar Alliance Insurance plan Firm of Canada, Quebec Assurance Corporation, Johnson Inc., Unifund Assurance Enterprise, Western Assurance Enterprise, Ascentus Insurance policy Ltd., Canadian Northern Protect Insurance policy Firm and RSA Travel Insurance coverage Inc. (collectively, “RSA Canada”) and is component of a team of companies headed by RSA Insurance policy Group Plc. RSA Canada employs more than 2,900 men and women across Canada and is just one of the oldest coverage firms in the place with roots courting again to 1833. For extra details, stop by